Region – Georgia Mills is a small, family-run business that off ers a complete line of floor coverings, curtains and accessories.
"We're probably one of the largest in-stock stores for curtains in Massachusetts," said Ray Rogers, head of sales.
The store has been in Worcester since 1988 and, three years ago underwent a renovation that tripled its space. There are three departments: wall-to-wall carpeting, cash-and-carry rugs, and curtains, many of which are ready-made.
"People tell us all of the time how excited they are to find such a large selection of ready-made curtains," Rogers said. "Our motto is 'Georgia Mills, for the home you'll love to come home to.'"
There are many things that make Georgia Mills diff erent from box stores, including that the store's knowledgeable and professional employees do all the installation work.
"We carry a lot of in-stock braided rugs, area rugs, remnants, runners, as well as full service installation products like carpet, ceramic tile, vinyl and laminate flooring," Rogers said. "We off er personalized service with free measurements done in the customer's home as well as expert installation done by our trained employees."
Another thing Georgia Mills prides itself on is customer service. All employees are very familiar with all the product lines in the store. In addition, there is a follow-up procedure in which customers are asked to complete a rating card to convey their level of satisfaction.
"There has been so much negative publicity lately in this industry with some of the larger chain stores because of the outside contractors that they hire," Rogers explained. "I do all of the in-home measuring, which is provided at no charge to the customer. We do not have any of those issues because all of our installers are part of our team here at Georgia Mills."
One thing Rogers especially enjoys about working at Georgia Mills is that no two jobs are the same.
"I've been doing this job for 30 years," Rogers said. "There's always something challenging and new. The bottom line is to keep people happy with the products that are going into their homes. Every home and every family is diff erent and to meet individual needs is always a challenge."
Rogers explained that there are always new products, which are typically variations of existing products. Laminates and hard wood are just a couple of examples.
"Every customer is unique and we try to cater to that," Rogers said. "That's why we have about 1,000 different products that we carry. Our satisfied customers are the most important thing to us. Without them, we wouldn't be here."
Georgia Mills is located at 1217 Grafton St., Worcester. Hours are Monday through Friday from 9:30 a.m. to 6 p.m., Saturday from 9 a.m. to 4 p.m., and Sunday from 11 a.m. to 3 p.m.
Editor's Note: the preceding is not an endorsement and is presented for informational purposes only.
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