Mark's Moving and Storage
Westborough – The year was 1979 and while many college students spent their spare time focused on their social lives, one student took a diff erent approach to his college experience. Mark Silverman was attending Northeastern University and was confronted with a financial dilemma: how was he going to pay for college?
"I had never worked as a mover," said Silverman, the owner of Mark's Moving and Storage. "I just purchased a small van to make a few extra dollars to pay for college. I actually borrowed money with a credit card."
He generated his initial business from his fellow college students, the need for his service dependent on the ebb and flow between campus and off-campus living. As his college career continued, Silverman saw his business grow beyond students and eventually become the focus of his life. And with that, one man and a van became Mark's Movers.
Recognizing the need for a steadfast philosophy, Silverman has built his business around guaranteeing 100 percent customer satisfaction. Through strong management, he has built a company that secures customer satisfaction through quality employees.
"We have had a team in place since the beginning," he said. "The average length of employment for our management staff is over 10 years. Many of our drivers have been here over 10 years. It helps when you know and trust who you have working for you, always making sure that our customers are 100 percent satisfied."
The company opened its first corporate headquarters in Framingham, where the business expanded beyond residential moving into the commercial moving and storage business. The company maintained a 60,000-square-foot facility in Norwood for the Boston/ Metrowest business area and sought out expansion possibilities in central Massachusetts. In 2006, to make the transition to a major local market competitor, Mark's purchased an abandoned 90,000-square-foot building at 111 Milk St. in Westborough.
Silverman and his team transformed that building into a state-of-the-art, temperature-controlled storage facility equipped to handle everything from
" furniture and equipment to documents and files. Mark's
offered all this for longor
short-term customers, customizing his approach across several types of services.
"What we do well is a lot of handholding," Silverman said. "We perceive ourselves as a resource, not as a commodity. We are very good at helping people through difficult times, whether it's a death, a divorce, and we're good at helping people through good times as well, whether it's moving into a new home or expanding or moving their company. We take great care of your valuables, whether we are moving, packing or storing them."
Silverman stands behind his approach to business and has been widely recognized as a leader in the industry having served as president of the Massachusetts Movers Association and as a member of the American Moving Association and he stays closely involved in local Better Business Bureaus and Chambers of Commerce.
Editor's Note: the preceding is not an endorsement and is presented for informational purposes only.
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