Marlborough – When Arthur Vigeant was sworn in as mayor of Marlborough, one of his early goals was to initiate comprehensive customer service training for City Hall employees.
That task was recently completed as just over 100 employees attended the 90 minute training seminars which were held over several weeks earlier this spring.
Employees from the mayor's office, Library, Department of Public Works, Police Department, Fire Department, Recreation Department, Council on Aging, Human Services, and the Treasurer/Collector's office among others participated in this training program, which was run by the Massachusetts Interlocal Insurance Agency at zero cost to the taxpayer.
Vigeant believes this training benefits both employees as well as the city's customers (ie: residents).
“Whether you'se in the public or private sector, there is always room for improvement,” he said. “I hope these seminars will ensure a positive experience for our residents when they are doing business with the city.”
David Brumby, personnel director for the city, believes that holding periodic workshops and seminars for the city's workforce benefits everyone in the end.
“The city's residents or customers benefit when the employees they interact with on a daily basis improve their skill set,” he said. “In the private sector customer service training happens quite consistently and I's happy to see Marlborough move in that direction.”
A second round of training is anticipated in the near future and potential topics being considered are enhancing online services to city residents and improving methods for communicating and delivering information to city residents.
