Greendale Physical Therapy earns top honor

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Greendale Physical Therapy staff with ‘Finz,’ the mascot for the Worcester Sharks hockey team, at an open house event in May 2014. (Photo/submitted)

Shrewsbury – Greendale Physical Therapy in Shrewsbury has received honorable mention in ADVANCE’s 13th annual Practice of the Year contest.

Greendale PT was one of an expansive list of innovative, forward-thinking physical therapy practices that are defining private practice in the new millennium. These exceptional physical therapy centers are expanding their offering of services, staying true to the guiding principles of the profession, using new media to promote themselves and the physical therapy profession, and above all, offering superior consumer service through evidence-based care.

The first Greendale Physical Therapy clinic opened its doors in Shrewsbury in 2002, and opened a second clinic just two years later in Worcester.

“We soon identified among our patients a need for aquatic therapy services and launched an aquatic therapy program in 2006,” said Suzanne McAlister, director of operations. “The opening of our third facility in Clinton continued to meet a demand for friendly and patient-centered physical therapy. As our patients spread the word about their positive experiences at Greendale Physical Therapy, it became clear that we needed larger facilities to accommodate more business.”

In 2012, the company moved and expanded the Shrewsbury location. Today, it serves as the flagship facility, housing the administrative offices for all of Greendale’s locations. In 2014, Greendale Physical Therapy moved its Worcester facility into a new space, becoming the largest among the practice’s facilities, with plenty of space for patients to work.

Staff development is a guiding principle at Greendale.

“One of the greatest benefits we offer to our clinicians is our continuing education program,” McAlister said. “Our unique curriculum encourages all therapists to further their knowledge and hands-on expertise in manual therapy, sports rehabilitation, and other special topics.”

Clinic managers are offered leadership development by bringing in a consultant to conduct a series of interactive training sessions. Upon completion of the training, the practice continues monthly management discussion groups which focus on improving business operations. The practice encourages all staff to go above and beyond average expectations.

“For us, it translates to one simple approach: patient-centered, high-quality, individually designed treatment tailored to a patient’s unique needs,” she said. “We set a high standard of our customer service and believe you will meet some of the friendliest clinicians and administrative staff at Greendale Physical Therapy.”