Shrewsbury DPW launches new citizen reporting tool

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Shrewsbury – The Department of Public Works (DPW) has launched SeeClickFix which will allow citizens to report items through a mobile app instead of calling or emailing. This includes potholes, visibility issues, potential water main leaks and other infrastructure deficiencies. Further, residents can request services from the DPW, such as utility service re-reads, pressure checks, flushing, mark-outs, abatements, consumption reports, change of owner, illegal dumping, snow removal, tree services, and PAY-T general information. With the free SeeClickFix mobile app and web tools, Shrewsbury’s citizens will now be able to provide the town with pictures, videos, specific descriptions and more – valuable information needed to get the job done efficiently.

In addition, the SeeClickFix platform provides Shrewsbury officials with a centralized issue management system to track service response from creation to resolution, engaging Shrewsbury’s citizens throughout the process.

“As public administrators, we seek to provide a response to all resident requests as fast as possible,” said DPW Business Manager David Snowdon. “We are making significant strides toward this claim in our partnership with SeeClickFix by using proven technology to make it easier for residents to communicate with us. This partnership not only allows Shrewsbury’s citizens to report problems, but also to view and comment on problems submitted by their neighbors. Citizens can even create their own ‘watch areas’ to receive notifications about all the issues reported in their community, enabling them to follow the progress of all service requests – not just the ones they report.”

The SeeClickFix mobile app is available for download on Android and iPhone​. In addition to the mobile apps, citizens can send reports to https://shrewsburyma.gov/Submit-Service-Request-Online.