ASHLAND – Since moving back to Ashland in 2021, Mr. Handyman of Central-Metrowest has enjoyed a boost in business. The home improvement company is hiring and that is one of its challenges.
“Last year was our busiest ever,” said owner Michael Campbell. “Like a lot of employers, we are dealing with the new normal.”
He explained how they’ve added to their already extensive employee benefits package this year.
“We’re looking for more staff, willing to work to our high standards,” Campbell said. “Customer care comes first. Having a contractor in your home is a very personal experience. Our team understands the importance of that.”
The company’s focus on customer service is evident in its online customer satisfaction scores. On Angi for example, Mr. Handyman Central MetroWest placed in the top 3% of recommended vendors for 6+ straight years. They pride themselves on their Code of Values, the way that they treat their employees and customers.
“We do our best to understand our people’s situations and take care of our customers. Communication is our biggest priority,” said Campbell. “Although available, we don’t refer everyone to a website or a link. We answer our phones. If someone calls after hours, we call them back. It’s important to us to have a conversation with each customer.”
Mr. Handyman offers projects that range from small, one-hour jobs to larger jobs, including decks and remodels.
“We are a professional Jack-of-All business. One strength is we know our weaknesses: We know when we need niche contractors and have excellent referral partners for specialized work,” said Campbell. “ We are a one-stop shop for home projects.”
At this time, Campbell said his team is getting increased calls for gutter cleaning.
“With the drought, leaves are falling earlier than usual,” he said. “I recommend our leaf guard systems to everyone – commercial and residential. This saves money and gives them peace of mind; instead of trying to time the cleanings two or three times a year, our leaf guard system lasts 25 years. And the gutters drain like they’re supposed to, all 365 days.”
Mr. Handyman looks forward to continued growth as 2023 approaches.
Mr. Handyman’s new location is designed to give its workers a top experience. Campbell said of his new location, “This was a printing facility. We’re updating it with a more professional look, including the offices, a training area, and a modern workshop.”
“We’re happy here, and growing – our team, our office and our customer service scores,” said Campbell. “Happy employees translates to happy customers.”
Find out more about Mr. Handyman Central MetroWest at https://www.mrhandyman.com/central-metrowest/ or call (508) 366-3690.
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