WESTBOROUGH – Luis Da Silva purchased New Westboro Auto Body in 2022 following almost 20 years of experience working at other body shops.
“I saw a need for integrity in the industry and finally felt it was time to take the step to open my own shop,” said Da Silva.
Located just off the rotary in Westborough, the body shop is in a convenient location to serve community members. Its customers aren’t just local, though. Through word-of-mouth, Da Silva has seen customers come from as far as Leominster, Attleboro and even out of state.
“One of our most loyal customers sends all of her family and friends to us,” said Da Silva. “When her family members come in from out of town and need help with their cars, she calls us. It feels good to know that we are making our customers so happy.”
Family values and integrity are at the heart of Da Silva’s business. Every customer is given the opportunity to have their questions answered, and Da Silva provides personal attention to each customer. He takes the time to explain the whole repair process to his customers. Local business people know Da Silva and constantly refer business to him and his team.
In the wake of the pandemic, the auto body shop faces the same challenges as other businesses. Da Silva would like to expand his team of five but has difficulty finding employees, and supply chain limitations have made parts delivery unpredictable.
“Five years ago, I could give an accurate estimate as to when a job would be done. Today, we have delays in parts being delivered and also insurance appraisal delays,” said Da Silva.
Despite these obstacles, Da Silva has become known for quick turnaround times on repairs. He and his team work six days a week to complete jobs as fast as possible. Da Silva focuses on creating an efficient process, while his son performs quality control.
Da Silva’s team performs repairs on vehicles ranging from passenger cars to SUVs and pickup trucks to vintage cars to commercial trucks and vans. His extensive repair shop is heated. The shop is also equipped with tire alignment and balancing equipment so that each vehicle will drive smoothly once the body repairs are complete.
New Westboro Auto Body offers its customers the added benefit of a free tow of the vehicle to the shop when a vehicle is undriveable.
“We will pick up the car and tow it to our shop free of charge,” said DaSilva.
DaSilva himself is particular about the finish of each repair job and personally performs the detailing of the exteriors.
“Every vehicle comes out of our shop with a shine that looks like new,” said DaSilva.
Visit New Westboro Auto Body at 39 South Street in Westboro or call them at (508) 366-4761.
