SOUTHBOROUGH – For Jamie Falconi and Alan Diodato, business comes second to high-quality service.
After 20 years apiece in the HVAC industry, the childhood friends and Southborough natives founded MetroWest Mini Splits three years ago because they believed in providing their hometown with top-of-the-line equipment and assistance. The partners recently opened a showroom on Main Street in Southborough, just steps from where they once caught the bus to elementary school.
So when Falconi and Diodato speak of “service,” the meaning is twofold. While MetroWest Mini Splits has exceptional service in the traditional sense, the owners also hope – through expertise and dependability – their veteran-owned company can help serve their hometown (and the rest of MetroWest) well.
It’s about expertise, friendliness, and cleanliness. But for Falconi and Diodato, it’s also about community.
“You’re not just a paycheck here. We’re not taking advantage of people. Some companies send inexperienced and underqualified people out there in other people’s homes, looking for more and more and more – but we’re looking to create a quality situation from top to bottom,” said Diodato.
“We want to be a part of the community – and we are. We know everyone. Everybody knows who we are. We see these people at the supermarket … They aren’t just customers to us, they’re neighbors. We’re from town, and we want to provide the best service possible – which is better than everyone else,” he added.
As part of its effort to get involved in the community, MetroWest Mini Splits has donated to the Boy Scouts, participated in the Food Truck Festival, and marched in parades. They’ve also set up a showroom on Main Street, which – unlike any of their competitors – gives customers the opportunity to view the technology, use the remotes, see the units in action, and compare different models.
An HVAC company at heart, MetroWest Mini Splits’ showroom has nearly all of the major heat pump models, helping customers identify which unit would work best in their residence. It’s all about helping the customer get what they want, said Diodato.
“Every home is a puzzle, and everyone can put together their puzzle a little differently,” he said.
“We’ve created this showroom here in Southborough, and it’s working. Customers are coming here, they actually get to see the product, how it’s going to look on the wall. We created a comfortable environment that’s more like a living room. It’s nice to be here,” said Falconi.
It’s all about quality for MetroWest Mini Splits – the quality of the installation and the quality of the interaction. Friendly and trustworthy, the team goes the extra mile to ensure customers are satisfied with the work that’s being done. Each customer is given Falconi and Diodato’s personal cell numbers to promote easy communication, and the crew is passionate about leaving houses cleaner than when they arrived.
“When we’re drilling or working, we’re putting plastic over the customer’s belongings. We treat their home like we’re a painter, and that goes a long way with our customers. We leave the home practically cleaner than when we got there. We are cleaning behind ourselves, doing a little bit extra,” said Falconi.
MetroWest Mini Splits is located at 3 Main Street in Southborough. For more information, visit https://metrowestminisplits.com/ or call (508) 481-1357.
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