REGION – Landmark Door understands the importance of family and accessibility.
After his previous Worcester-based employer was sold to a larger organization, Bob Haines took his 14-plus years of experience and started his own garage door service: Landmark Door. The family-owned company — which officially started in 2019 — is small and local in all the best ways.
“Both of my boys work for me. That’s the thing about being a family business: I trained my two boys to do the work how I’d want it done. With them having a vested interest in the company, they take a lot of pride in what they do. I don’t have people calling me back with many issues, and I think that’s because two people doing most of the work are my kids. They know how I’d want things done,” Haines told the Community Advocate.
Whereas some larger companies are unreliable, bureaucratic and often unresponsive, Landmark Door’s smaller, local business model makes the company an easy choice. There is no “maybe we can come next week” with Landmark Door, and the company is able to offer timely, quality help; Landmark Door can offer same-day and 24/7 emergency service.
“There’s a higher level of accountability and customer service. It’s a one-to-one customer relationship; you develop better customer relationships… They know that if there’s a problem, we’re going to get it fixed,” said Holly Haines, who spoke to the Community Advocate alongside Bob Haines. “I think a lot of homeowners appreciate a smaller company. I think they know that small companies tend to have better detail for things.”
With local technicians, Landmark Door is able to focus on building relationships with clients. When there’s an issue at your home, all it takes is one call for professional, expert service that has an interest in helping you — not quoting the maximum amount of money. In fact, when called, Landmark Door will recognize the problem, measure the area, go over samples, describe the issue and provide a free quote.
When asked why he doesn’t initially charge clients for his expertise, Bob Haines said that “it’s just the right thing to do.”
“I measure everything, qualify what they’re looking for, go over products and then I give them a quote based on everything we covered,” he continued.
Haines has all the needed experience, but he also uses top-quality products. Landmark Door is a platinum-level dealer of C.H.I. Overhead Doors and, according to the company’s website, offers a “wide variety of residential and commercial products from the industry’s leading manufacturers.” Every garage door installed by Landmark Door is made in America.
Landmark Door brings local, personable and quality service to Central and Eastern Massachusetts. If you’re needing a garage door replacement, repair, maintenance, or installation, choose the family-owned, dependable company.
Landmark Door services every Community Advocate-region town. For more information on Landmark Door, please visit https://landmarkdoor.com/ or call (508) 612-0173.
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