Gaudette renews Five Star Agency Designation


Gaudette renews Five Star Agency Designation
Gaudette Insurance Agency has renewed their Five Star Agency Designation.

REGION – The Massachusetts Association of Insurance Agents (MAIA) has announced that Gaudette Insurance Agency has renewed their Five Star Agency Designation. 

Gaudette was founded in Grafton and has locations in North Grafton, Westborough, Southborough, Shrewsbury and Whitinsville. 

Gaudette first earned the Five Star Designation in 2005. 

“We are fortunate to have a great team in the agency, and the way we work together each day to provide outstanding customer service is critical to our success,” said President of the Gaudette Insurance Agency Lee Gaudette. 

Gaudette credited the renewal of the designation to the efforts of every member of their team. 

According to a press release from MAIA, the agency continues to demonstrate excellence in the five areas associated with the designation: customer focus, management/leadership, human resources, product and process and future success initiatives. 

“We understand that it takes the efforts of all members of the Gaudette team to deliver the highest levels of outstanding service to our customers,” Gaudette said. “Our management team is accessible, knowledgeable and, most importantly, thankful to the hard work and dedication of our team. We look forward to following our mission into the future: to meet and exceed our clients’ expectations every day.”

Only 25 out of the over 1,500 agencies in the state have this designation. When an agency becomes a Five Star Agency Designee, it must go through a review process every three years to prove that it continues to provide superior service, knowledge and value.

MAIA COO and Vice President Heather Kramer noted in the press release that Gaudette has been local and independent since 1926. 

“Three generations of the Gaudette family have shepherded the agency through the years and maintained a focus on community service, sound financial management and the ability to see the larger Blackstone Valley picture,” Kramer said.

She said Gaudette’s dedication to exceeding customers’ expectations of service is most notable. 

Kramer also noted Gaudette’s “significant growth” over the past several years, including the acquisition of two agencies. She said the acquisitions have expanded Gaudette’s footprint and created a path for continued growth.

“While growing successfully, the Gaudette Agency has managed to maintain the family-oriented atmosphere that employees cherish, and provide regular opportunities for the leadership team and employees to take part in community events and charitable giving,” said Kramer. “These items, coupled with the many strengths that were seen in the past, confirm that the Gaudette Insurance Agency has maintained their Five Star Agency Designation.”

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